UK Support Maintenance Agreement ( SMA )
An AutoCount system is critical to your daily business operations. From invoicing and reporting to compliance with LHDN e-Invoice requirements, your system must always run smoothly and stay updated.
A Support Service Contract ensures your business is protected, supported, and future-ready.
Why Need Subscribe UK Support Maintenance ?
An AutoCount system is critical to your daily business operations. From invoicing and reporting to compliance with LHDN e-Invoice requirements, your system must always run smoothly and stay updated.
A Support Service Contract ensures your business is protected, supported, and future-ready.
With Support Contract | Without Support Contract | |
|---|---|---|
Technical Support | Unlimited support within contract period | Add Hoc Service Charge |
Urgency Handling | Priority support | Normal / subject to availability |
System Updates | Schedule Update | - |
Knowledge Transfer | Access to UK Soft Knowledge Base | - |
Team Proficiency & e-Learning | Ongoing access to e-Learning resources | - |
Business Protection | Faster recovery if system down | Delay may affect operation |
UK Support Maintenance Benefits
- Latest Software Version Upgrades
Stay up to date with scheduled Accounting V2 / POS V5 updates (within subscription period), ensuring system stability, improved features, and compatibility with the latest operating systems. - Unlimited Remote & Telephonic Support
Get continuous expert guidance and troubleshooting assistance via phone and online channels whenever you need help. - Fast Remote Desktop Assistance
Immediate issue resolution using secure remote tools such as AnyDesk, RustDesk, and UltraViewer minimizing downtime and business interruption. - Email Support
Send your enquiries to uksoftware4u@gmail.com with your business details for structured and efficient case handling. - Instant Messaging Support (WhatsApp / WA Groups)
Quick support access for urgent matters or users with limited internet access. - Next Business Day (NBD) Response Commitment
All support requests are responded to by the next business day because your time matters. - Knowledge Transfer Access
Full entitlement to the UK Soft Proprietary Knowledge Base, providing expert insights and technical documentation. - Team Proficiency & e-Learning
Continuous access to UK e-Learning resources to support ongoing training and ensure comprehensive system mastery.
Operation Time
| Day | Operating Hours |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 1:00 PM |
| Sunday | Closed (Urgent Case Only ) |
| Public Holiday | Closed (Urgent Case Only) |
Support Hotline | 1700-81-9966 |
SMA Checklist
Change Service Partner
If you would like to switch your assigned service partner, please complete the form. Our team will review your request and assist you promptly.
Download Your Service Partner Change Form Here :
Product Inquiry
We’d love to hear from you! Whether you have questions, feedback, or require assistance, our dedicated team is ready to help. Simply fill out the form below, and we’ll get back to you within 24 hours. Thank you for reaching out to us — we look forward to connecting with you!