Online / Onsite Training Appointment Standard Rules

• All training appointments must be booked at least 5 working days in advance.

• The appointment is confirmed only after the official confirmation email is received.

• Changes or rescheduling requests must be made at least 48 hours prior to the training date.

2. Training Duration

• Training times are as stated in the appointment confirmation.
• Late arrivals will be deducted from the scheduled training time.
• The trainer is not obliged to extend the session beyond the confirmed end time.

3. Participant Readiness

• The client is responsible for ensuring all required equipment (computer, internet, software) is set up and tested before the session.
• All relevant staff must be present and available at the appointed time.

4. Session Format

• Online Training: Will be conducted via agreed platforms ( Google Meet ). Client must have a stable internet connection.
• Onsite Training: Client must provide a suitable space with equipment (projector, screen, internet) as agreed.

5. Cancellation & Rescheduling

• Cancellations made within 24 hours of the confirmed appointment may be subject to a cancellation fee.
• In the event of trainer illness or unexpected circumstances, the company reserves the right to reschedule.

6. Scope of Training

• Training is conducted based on the approved agenda.
• Additional topics or requests that arise during the session may be deferred to a separate appointment.

7. Training Materials

• All training materials and resources remain the intellectual property of the company.
• Unauthorized recording, duplication, or sharing of training materials is prohibited.

8. Client Obligations

• Ensure relevant staff have the basic required knowledge for the training.
• Provide a contact person for any questions before or after the session.

9. Company Rights

• The company reserves the right to amend or update these rules and policies when necessary.