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Common Issues Faced for Malaysia e-Invoice

Prepared HQ by Jae Sen

Revision : 13/03/2025

1. Setup MyInvois Portal and AutoCount (Production)
2. Switch to Sandbox Environment in AutoCount (Staging)

1. NoTIN issue
2. Please check your Internet Connection or Firewall blocking
3. General TIN (EIXXXXXXXXX) is not accepted here
4. Unable to untick “Allow to create Consolidated e-Invoice”
5. Maximum allowed document size ‘300’ KB exceeded
6. Document too old that cannot be submitted
7. Document issuance date time is in the future
8. invoiceLines[i].taxSubtotals array is null
9. NRIC/ARMY mismatch or not exist in HITS
10. Buyer of document UUID XXXX is not same as reference document
11. ItemCode XXXX does not exist in CodeType Currency Codes
12. Unable to generate Consolidated e-Invoice due to POS Sync issue
13. Import QR Code AIP Server Error
14. Why AutoCount no need to support AR Refund

Introduction to SST in Malaysia

What is SST (Sales and Service Tax)?

SST is a consumption tax system reintroduced in Malaysia in 2018, replacing the previous GST (Goods and Services Tax). SST consists of two main components:

• Sales Tax: Imposed on manufacturers or importers when selling goods. The standard rate is 5% or 10%, with specific rates for certain products.

• Service Tax: Charged on selected service providers (e.g., restaurants, hotels, professional services), typically at a rate of 6%.

Introduction to SST in Malaysia

What is SST (Sales and Service Tax)?

SST is a consumption tax system reintroduced in Malaysia in 2018, replacing the previous GST (Goods and Services Tax). SST consists of two main components:

• Sales Tax: Imposed on manufacturers or importers when selling goods. The standard rate is 5% or 10%, with specific rates for certain products.

• Service Tax: Charged on selected service providers (e.g., restaurants, hotels, professional services), typically at a rate of 6%.